FAQ’s

General

Do you offer Gift Cards?

Yes! We absolutely offer Gift Cards. You may purchase a Gift Card for any of our products in a variety of amounts. We can email the recipient the Gift Card on your  behalf, or we  can email it to you so you can send to the recipient. Gift Cards do not expire and can be redeemed any time upon the birth of the baby (or once the baby’s name is known).

What are the terms and conditions of your Gift Card program?

  • L’il Monkeys gift cards must be redeemed online at www.lilmonkeys.ca towards the purchase of products on our website. L’il Monkeys gift cards cannot be redeemed through any other agency/website.
  • L’il Monkeys gift cards may only be redeemed for new purchases. Every purchase made with a gift card (plus any applicable shipping/handling fees, taxes, and other fees that may apply) is deducted from the gift card balance and any unused gift card balance will remain on the gift card account #.
  • If the value of your L’il Monkeys gift card is insufficient to cover the full value of the purchase, you may pay the difference with your PayPal account or a credit card. If the purchase price is less than the value of the L’il Monkeys gift card, a credit balance will remain on the gift card account # until it is decreased to zero.
  • L’il Monkeys gift cards are a valid form of payment
  • L’il Monkeys gift cards are nonrefundable and cannot be redeemed or exchanged for cash, check, or credit.
  • L’il Monkeys gift cards have no expiration date and charges no fee in connection with the purchase (except for the selected purchase price of the gift card) or redemption of gift cards.
  • L’il Monkeys gift cards are fully transferable, but may not be bartered or sold.
  • The value of L’il Monkeys gift cards is in CDN dollars.
  • The risk of loss and title for L’il Monkeys gift cards pass to the purchaser or transferee upon our electronic transmission to the recipient. L’il Monkeys is not responsible for lost or stolen gift cards. L’il Monkeys has no obligation to replace lost or stolen gift cards, but you can report lost or stolen gift cards by contacting us at info@lilmonkeys.ca. Treat them like cash. Your gift card will be cancelled and we will issue a new one with the remaining balance. Lost or stolen gift cards cannot be replaced without the original receipt.
  • L’il Monkeys gift cards are VOID if altered or obtained through illegal or fraudulent channels
  • L’il Monkeys reserves the right to request alternate forms of payment if a fraudulently or improperly obtained gift card is redeemed through www.lilmonkeys.ca
  • All terms and conditions are applicable to the extent permitted by law.
  • L’il Monkeys reserves the right to change these terms and conditions from time to time at its discretion.
  • Unless expressly stated otherwise, gift cards will be provided by L’il Monkeys in electronic form only.
  • Balances on multiple gift cards cannot be combined into a combined balance on one or more new gift cards and gift cards cannot be reloaded or recharged, or redeemed together with a coupon or other gift cards for the same order.
  • Gift cards can’t be combined with other coupons and promotional discounts.
  • L’IL MONKEYS PERSONALIZED GIFTS INC. MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD # IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND L’IL MONKEY’S SOLE LIABILITY, SHALL BE THE REPLACEMENT OF THE GIFT CARD.

Are the blanket colours on your website an exact match to the blanket we will receive?

Please note that your monitor settings, variances in fabric manufacturers’ dye lots, and other variables make complete accurate representations of color impossible. The colors are only an approximation of the available colors.

Do you make the blankets with both upper and lower case letters?

Yes we can make our one of a kind L’il Monkeys blankets with either upper or lower case letters or a combination of both. Please note that letters are case sensitive and thus the name on the blanket will appear exactly as you type it on the online order forms (ie. upper and/or lower case letters).

 What sizes do you offer your blankets?

L’il Monkeys Personalized Baby Blanket 29” X 40”
L’il Monkeys REVERSIBLE Personalized Baby Blanket 29” X 40”
L’il Monkeys Mini-Teething Blanket 11” X 11”
L’il Monkeys Personalized TWIN Size Blanket

40” X 62”

L’il Monkeys Personalized DOUBLE Size Blanket 58” X 78”
L’il Monkeys Personalized Double Size FAMILY Blanket 58” X 78”
L’il Monkeys Personalized Pet Blanket 29” X 40”

How do I redeem my coupon code?

Please ensure you apply your L’il Monkeys coupon code # in the shopping cart (Apply Coupon box) to redeem your coupon amount to your order.

Order Process

How long does it take to make my L’il Monkeys Personalized blanket?

All our custom L’il Monkeys blankets are hand-made in Canada and are shipped after receipt of payment within 3 weeks of placement of order.

Can I create a L’il Monkeys account so I don’t have to retype my Billing and Shipping Addresses for each order? 

Absolutely. Complete all the requisite information on the Checkout & Pay page and setup your account name and password to store it for future purchases.

How do I process an order on your website?

Select the product you want from Our Products. Customize blanket with each of the custom drop down list options. Add the L’il Monkeys name (s) or initial to include on the blanket and click Add to Cart. Review order details in Shopping Cart for accuracy and click Proceed to Checkout when ready. Enter your Billing and Shipping Addresses along with coupon code (where appropriate) and then click on Place Order to add your payment details in PayPal and finalize your order.

Who do I contact if I have any questions / issues ordering from your website?

Please contact us at info@lilmonkeys.ca  or call us at 604-306-4007

How do I change or cancel an order once I placed my order?

To cancel an order you recently completed, please contact us at (info@lilmonkeys.ca  or call us at 604-306-4007) as soon as possible. We will make every effort to accommodate your request; however, please keep in mind that our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once we have started making your custom L’il Monkeys blanket.

Billing

How much sales tax will I be charged?

Sales tax is determined by the destination of the shipment.

Destination of Shipment Tax
SK, MB, AB, YK, NWT, NU, QC, PEI 5%
BC 5%
ONT, NB, NFLD 5%
NS 5%
USA & International No tax

What methods of payment do you accept?

L’il Monkeys accepts payments through PayPal, which guarantees the security of transactions through the highest level commercially available SSL encryption security protocol. Once you add your item(s) to the shopping cart, you will automatically be directed to the PayPal site. Here, you can choose to pay through your PayPal account, by credit card, or debit card. Credit cards accepted include VISA, Mastercard, American Express and Discover cards.

How secure is your billing process?

Your payment information is securely encrypted by PayPal SSL with an encryption key length of 168 bits (the highest level commercially available) and never shared with L’il Monkeys Personalized Gifts Inc. All you provide to us is your email address because your payment details are already safely stored on PayPal’s secure servers.

When will I be charged for my order?

You will be charged at the time of placing your online order.

Shipping

How much will I be charged for shipping?

Shipping to Canadian customers:  Shipping charges will be added according to your product shopping cart $ total:

Up to $80.00 = $12.00 Shipping

$80.01 – $100 = $18.00 Shipping

$100.01-$150.00 = $22.00 Shipping

$150.01 and up = $25.00 Shipping

Shipping to US customers:  Upon checkout, shipping charges will appear as estimated $22. Customers will be contacted with the most efficient and cost effective shipping method and the shipping charges will be manually adjusted accordingly prior to shipping.  If you have any questions regarding US shipping process or rates please contact us at info@lilmonkeys.ca.

Shipping to International customers: Upon checkout, shipping charges will appear as estimated $35. Customers will be contacted with the most efficient and cost effective shipping method and the shipping charges will be manually adjusted accordingly prior to shipping.  If you have any questions regarding International shipping process or rates please contact us at info@lilmonkeys.ca.

Are there any additional fees for shipments outside of Canada?

Please note that additional customs charges, duties and taxes may be applied to the shipment and are the sole responsibility of the purchaser.

 I am buying a blanket as a gift. Can you ship the order directly to the recipient?

Yes, our system allows the purchaser to specify separate Billing and Shipping Addresses. Make sure to include the shipping address for the baby who is to receive your gift. We will include a gift card with any message you would like to send but will not include a copy of the invoice with the shipment.

 When can I expect to receive my order?

All our custom L’il Monkeys blankets are hand-made and are shipped after receipt of payment within 3 weeks of placement of order.

Destination Estimated Shipping Times:

Canada

  • Vancouver/Lower Mainland: next business day
  • The rest of Canada: 2-7 business days

 U.S.A.

  • Expedited: 4-9 business days

International

  • International Small Packet: 7-14 business days

NOTE: For International and U.S.A. customers please allow for additional customs clearing lead time. Remote areas may take a bit longer.

How do you ship your orders?

We use Canada Post to send all our shipments.

Where do your shipments originate from?

Shipments originate from Port Moody, British Columbia Canada.

Can I pick up my order?

Yes. Please contact us at info@lilmonkeys.ca  or call us at 604-306-4007 to schedule your pick up. We are located in Port Moody, British Columbia Canada

Quality and Care of Blankets

Care of Blankets

How do you recommend I wash and dry my L’il Monkeys blanket?

L’il Monkeys custom blankets are machine-washable and dryable. Please do not wash/dry with anything that has Velcro as the ribbons may snag. Wash on normal in warm water, and tumble-dry on medium. Do not iron. Following these simple instructions will allow you to keep your blanket in good quality and as a treasured keepsake for years to come.

Quality

What type of fleece do you use to make the L’il Monkeys Personalized blankets?

We use the highest quality polyester waffle fleece on the market which has been manufactured to not run, fade or shrink even after hundreds of washes.

Returns/Refunds Policy

What is your return/exchange policy?

As all blankets are custom hand-made to order, returns can’t be accepted unless it is related to a defect in the quality of the product. Please contact us at info@lilmonkeys.ca  or call us at 604-306-4007  if you have any concerns.

Privacy Policy

Why do we collect personal information?

L’il Monkeys Personalized Gifts Inc. does not sell or distribute customer information unless otherwise required by law. L’il Monkeys Personalized Gifts Inc. collects and uses your personal information for the sole purpose of providing you quality customer service and convenient access to our products and services. At your option (by opting in on website), your personal information can be used to keep you up to date on the latest product and company announcements, newsletters  and promotions.

How is personal information collected and protected?

L’il Monkeys Personalized Gifts Inc. collects information about you through the online ordering/billing/shipping processes, when you correspond with us via email, call us about a product question or register for the L’il Monkeys Personalized Gifts Inc. Newsletter. For your security we use industry-standard SSL encryption when transferring and receiving customer/order data exchanged through our site.